Terms of Service

1. Agreement Overview and Acceptance

1.1 Binding Agreement

These Terms of Service ("Terms") constitute a legally binding agreement between Innovation Synergy AI Inc. ("Company," "we," "us," or "our") and you ("Customer," "Client," "you," or "your") regarding your use of our AI voice agent services, including the Isabella Concierge platform, and related services (collectively, the "Services").

1.2 Acceptance of Terms

By accessing our website (miamiagents.ai), executing a service agreement, or using our Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not use our Services.

2. Description of Services

2.1 Core AI Voice Agent Services

Innovation Synergy AI Inc. provides ultra-elite multilingual AI voice agent services specifically designed for luxury hospitality properties. Our flagship service, Isabella Concierge, offers:

Multilingual Voice Processing

• • Real-time voice recognition and processing in 8+ languages
• • Natural language understanding and contextual response generation
• • Accent adaptation and cultural communication customization
• • Voice-to-text transcription and text-to-voice synthesis

24/7 Hospitality Concierge Services

• • Guest request processing and fulfillment coordination
• • Reservation assistance and modification services
• • Local information and recommendation services
• • Emergency response and escalation protocols
• • Personalized guest experience management

2.2 Service Tiers and Features

3. Payment Terms and Billing

3.1 Subscription Fees and Pricing

Service fees are based on the selected tier and are billed monthly in advance. All fees are exclusive of applicable taxes, duties, and governmental assessments, which shall be your responsibility.

3.2 Payment Schedule and Methods

• • Monthly subscription fees are due on the first day of each billing cycle
• • Payment must be made by credit card, ACH transfer, or wire transfer
• • Initial payment is due upon service activation
• • Automatic renewal and billing unless terminated in accordance with these Terms

4. Data Privacy, Security, and Processing

4.1 Data Ownership and Rights

• • You retain ownership of all Customer Data provided to or generated through our Services
• • We obtain a limited license to use Customer Data solely for providing Services
• • Customer Data includes guest information, voice recordings, preferences, and interaction logs
• • You are responsible for ensuring you have appropriate rights to provide Customer Data to us

4.2 Data Security Measures

• • End-to-end encryption for voice communications
• • AES-256 encryption for data at rest
• • TLS 1.3 for data transmission
• • Multi-factor authentication and access controls
• • Regular security audits and penetration testing
• • SOC 2 Type II compliance and certification

5. Limitation of Liability

5.2 Excluded Damages

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, OR BUSINESS OPPORTUNITIES.

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