Privacy Policy

Introduction

Innovation Synergy AI Inc. ("Company," "we," "us," or "our") operates the miamiagents.ai website and provides ultra-elite multilingual AI voice agent services under the brand "Isabella Concierge" to luxury hospitality properties. We are committed to protecting the privacy and security of personal information collected through our services and website.

This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our AI voice agent services, website, and related business operations. This policy applies to all users of our services, including hotel guests who interact with our AI voice agents, hotel property clients, and website visitors.

Categories of Personal Information We Collect

1. Identifiers

• • Full name and preferred name
• • Email addresses and phone numbers
• • Physical addresses and mailing addresses
• • Hotel reservation confirmation numbers
• • Guest loyalty program identifiers
• • Unique device identifiers and IP addresses
• • Account usernames and passwords

2. Audio and Visual Information

• • Voice recordings and transcriptions (primary service function)
• • Call recordings and voice interaction logs
• • Accent and language identification data
• • Speech pattern analysis for service personalization

3. Biometric Information

• • Voice biometric identifiers for speaker recognition
• • Voice prints and acoustic characteristics
• • Speech cadence and pronunciation patterns
• • Language proficiency assessments

How We Use Personal Information

Primary Service Delivery

We use personal information to provide our core AI voice agent services, including:

• • Processing voice requests and providing multilingual concierge services
• • Facilitating hotel guest communications and service requests
• • Coordinating with hotel staff and management systems
• • Providing 24/7 availability and instant response capabilities
• • Personalizing service delivery based on guest preferences and history

Service Enhancement and Personalization

• • Analyzing interaction patterns to improve AI response accuracy
• • Developing personalized service recommendations
• • Training machine learning models for better language processing
• • Customizing communication styles and cultural adaptations
• • Creating guest preference profiles for enhanced future interactions

Your Privacy Rights

Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights:

• • Right to Know: Request information about categories and specific pieces of personal information we collect
• • Right to Delete: Request deletion of personal information we have collected about you
• • Right to Correct: Request correction of inaccurate personal information
• • Right to Opt-Out: Opt out of the sale or sharing of your personal information
• • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

How to Exercise Your Rights

We will respond to verified requests within 45 days (may be extended by 45 days for complex requests).

Data Security

We implement comprehensive security measures to protect personal information:

• • End-to-end encryption for voice communications
• • Advanced encryption standards (AES-256) for data at rest
• • Secure transmission protocols (TLS 1.3) for data in transit
• • Multi-factor authentication for system access
• • Regular security audits and penetration testing
• • SOC 2 Type II compliance and certification

Contact Information